Reputation management Ottawa
Reputation management in Ottawa: real reviews, human replies, and a profile that stays online
In a city where buyers research before they call, your review profile is the closing argument. Keyboard and Coffee helps Ottawa businesses earn reviews honestly, answer every one of them, and recover when Google suspends the profile the reviews live on.
Published prices
Review management included in every SEO plan
Review replies included at Accelerator and Dominance
GBP Reinstatement $479 USD, paid only on success
Anything beyond that is quoted in writing.
Why it decides the call
Ottawa reads the reviews before it dials
Ottawa has the highest share of university-educated residents of any Canadian city and an economy
built on procurement, which produces a particular kind of customer: one who compares. A homeowner in
Kanata Lakes looking for a roofer, a clinic manager in Nepean choosing an IT provider, a federal
buyer shortlisting suppliers: they open the map pack, and the first thing they weigh is the stars,
the count and how recent the last review is. Then they read the negative ones and, crucially, how
you answered. A business with forty reviews, the newest from last week and a thoughtful reply under
the one two-star complaint, wins that comparison against a competitor with a hundred reviews from
2022 and silence.
That is what reputation management means at Keyboard and Coffee. Not scrubbing, not spin, and
never fake reviews. A routine that earns real reviews after real jobs, replies that read like a
person at the business wrote them, and a watchful eye on the profile those reviews live on.
What we handle
- Honest review acquisition. A direct link, timing tied to job completion, and wording that
gets customers to actually do it. - Replies to every review. Included on Accelerator and Dominance plans, positive and negative,
in English or French. - Policy flags. Spam, competitor-posted and off-topic reviews reported to Google and followed up.
- Profile protection. Duplicate listings removed, service-area rules followed, and the site
kept in agreement with the listing. - Reinstatement. The documentation and appeal process when Google suspends the profile.
- Review signals on the site. Real reviews displayed on your website with the correct schema,
so search engines and AI assistants can read them.
Pricing
Mostly included, nothing invented
Review management
Included from $599 /month
Review link, asking routine and monitoring are part of every monthly SEO
plan. Replies to reviews are handled for you on Accelerator ($1,499) and Dominance ($2,799).
GBP Reinstatement
$479 USD
Paid only once your profile is back online. We collect the documentation,
communicate with Google and fix the cause so it does not happen again.
Beyond the plans
In writing, first
A review crisis, platforms beyond Google, or a business with several
locations gets a written quote before any work starts. We will not put a fake price here.
Plans are month to month; see the
pricing section for what each includes.
Process
How we build a reputation that holds up
Audit what people see
Your Google rating and review count next to the three competitors above you, the age of your last review, the unanswered ones, and every other platform where your name appears.
Fix the ask
A direct review link, the right moment to send it, wording that gets a response, and the routine that makes it happen after every job instead of when someone remembers.
Reply like a person
Every review answered, positive ones with a specific thank-you, negative ones with a calm, factual reply written for the next customer reading it.
Protect the profile
Policy-violating reviews flagged, duplicate listings removed, and reinstatement handled when a profile is suspended.
Why Keyboard and Coffee
The rules we will not bend
- No fake reviews, ever. Not written, not bought, not “incentivized.” They break Google’s
policies, they break the law, and they get the profile suspended, which costs more than any review
is worth. - No gating. We do not screen customers and only ask the happy ones. Google penalizes it,
and an all-five-star profile with no texture reads as fake to the Ottawa buyer anyway. - Replies from a person. Templated “we value your feedback” replies are worse than silence.
Every reply is specific to the review. - Your accounts stay yours. We manage the profile; you own it.
Reputation work is inseparable from Ottawa SEO: review count, recency and reply
activity are map pack signals, and the review schema on your site is one of the clearest things an
AI search tool can cite. It runs alongside our
Google Business Profile Management and the local content in
Social Media Management, so the ask, the reply and the
celebration of a good review all happen in one place. From a clinic in
Gloucester to a marina in Brockville,
the routine is the same and the reviews are always real.
Questions
Reputation questions Ottawa businesses ask us
Can you remove a bad Google review?
Only if it breaks Google’s policies: spam, a competitor posing as a customer, off-topic content, harassment. We flag those and follow up. A genuine unhappy customer’s review stays, and the right move is a calm, specific public reply and a lot more happy reviews around it.
Is reputation management included in your SEO plans?
Review management is included in every monthly SEO plan, and replies to reviews are handled for you on the Accelerator and Dominance plans. If you need more than that, a crisis, a suspended profile, a review platform beyond Google, we quote it in writing before any work starts.
Will you write reviews for us or buy them?
No, and you should run from anyone who offers. Fake reviews violate Google’s policies and Canadian competition law, they get profiles suspended, and Ottawa is a small enough market that customers notice. Every review we help you earn comes from a real customer after a real job.
How fast should I reply to reviews?
Within a day, and within hours for a negative one. A prompt, human reply is read by every future customer who scrolls past that review, so it is written for them as much as for the reviewer.
My Google profile was suspended and the calls stopped. What now?
Contact us the same day. Reinstatement is $479 USD, paid only if the profile comes back online. We identify what triggered it, gather the documentation Google wants and handle the appeal.
Free audit
See how your reviews stack up against the three above you
The free audit compares your rating, review count, recency and reply record with the competitors in your map pack, and tells you what to fix first.